1. Overview

VXO Services ("VXO," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, across our website (vxoservices.com), client portal, vendor platform, and related communications (collectively, the "Services").

2. Information We Collect

We collect information you provide directly, including:

Contact information (name, email, phone number, company, address)
Work order details submitted through the client portal or support ticket form
Vendor business information (company name, trade, license/insurance details, service area)
Payment and billing information processed for invoicing
Messages and communications sent through the platform, including SMS

We also automatically collect limited technical information (such as browser type and pages visited) via standard web analytics to help us improve the Services.

3. How We Use Information

We use the information we collect to:

Coordinate and dispatch facility maintenance work orders between clients and vendors
Send operational SMS and email updates about job offers, scheduling, and status changes
Process invoices and payments
Respond to inquiries and provide customer support
Improve and maintain our website and platform
Comply with legal obligations

4. SMS Communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with third-party service providers (such as our SMS delivery provider) is used solely to facilitate the sending of operational job-dispatch text messages and is not sold, rented, or shared for any other purpose. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, or reply HELP for assistance.

5. How We Share Information

We share information only as necessary to operate the Services: with the vendor or client involved in a given work order (so they can coordinate the job), with service providers who help us operate the platform (e.g., hosting, SMS delivery, payment processing), and when required by law. We do not sell personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

You may opt out of SMS communications at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the information below, subject to applicable legal requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy? Contact us at info@vxoservices.com or 813-508-1600.

VXO Services · 1659 2nd Street Suite 116, Sarasota, FL 34236